or apply directly on Roo's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Roo's roles stay open a median of 30 days
- Reposted
- No
- Salary listed
- No 0% of Roo's roles list one
- Ghost-job risk at Roo
- moderate 2 stale, 1 reposted of 8 open
- Hiring momentum
- 33 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Roo's own greenhouse board since 2026-08-03. Full hiring picture for Roo.
About this role
As an Experience Concierge at Roo, you will serve as the primary point of contact for veterinary hospitals and professionals, ensuring exceptional service and support. Your role involves managing inquiries, resolving conflicts, and providing education on platform features, all while maintaining strong relationships and tracking satisfaction metrics. This fast-paced position requires both operational problem-solving and a personal touch to enhance user experiences.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Roo as an employer.
What you need
- 5+ years of experience in the veterinary industry, preferably in hospital operations, clinical management, or veterinary services
- Empathetic and confident in handling difficult conversations with professionalism and care
- Highly organized and detail-oriented
- Skilled in strategic communication, adept at de-escalating situations while maintaining trust and credibility
- Comfortable using technology, spreadsheets, and CRM tools (e.g., HubSpot) to track actions and measure outcomes
- Naturally curious and motivated to improve processes and partner satisfaction
Nice to have
- Preferred experience in B2B account management or sales (3+ years)
- Strong ability to manage partner relationships and navigate complex conversations
What you get
- Accelerated growth & learning potential
- Stipends for home office setup, continuing education, and monthly wellness
- Comprehensive health benefits with base medical plan covered at 100%
- 401K
- Unlimited Paid Time Off
- Paid Maternity/Paternity and reproductive care leave
Worth weighing
- Remote position with optional hybrid for San Francisco-based candidates
- Exact compensation varies based on skills, experience, and location, with a tiered pay structure
- No specific mention of the technology stack used in daily operations
Summarised from Roo's posting. Read the full original.
Listed by Roo on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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