or apply directly on Rival Technologies's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Rival Technologies's roles stay open a median of 24 days
- Reposted
- No
- Salary listed
- Yes 83% of Rival Technologies's roles list one
- Ghost-job risk at Rival Technologies
- moderate 1 stale, 0 reposted of 6 open
- Hiring momentum
- 7 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Rival Technologies's own greenhouse board since 2026-08-03. Full hiring picture for Rival Technologies.
About this role
As a Junior Helpdesk Support at Rival Group, you will serve as the first point of contact for employees facing technology issues, ensuring smooth operation of both Mac and Windows environments. Your daily tasks will include responding to helpdesk tickets, supporting employee onboarding, and managing IT operations using various tools. You will work in a collaborative environment, focusing on delivering excellent customer service and maintaining accurate documentation.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Rival Technologies as an employer.
What you need
- 0-2 years of experience in an IT support or helpdesk role; internships and co-op experience count
- Basic familiarity with macOS and Windows
- Core networking concepts such as Wi-Fi, VPNs, and printers
- Strong communication skills and a customer-service mindset
- Ability to manage helpdesk priorities and stay organized
- Collaborative approach and desire to contribute to a positive IT support experience
Nice to have
- Exposure to Microsoft 365 / Entra ID, RMM or endpoint management platforms, SSO/identity tools, or tools such as NinjaOne, Netskope, CrowdStrike Falcon, Jira, or Confluence
- Experience working in a technology, SaaS, or other fast-paced environment
- Basic PowerShell or Bash scripting familiarity, or a CompTIA A+ or similar certification
What you get
- Fair compensation with a salary range of $45,000 to $55,000 CAD
- Home office, internet, and cellphone stipends
- Retirement savings with employer matching
- Parental leave top-up
- Hybrid working model and home office benefits
- Comprehensive paid time off
Worth weighing
- Role is entry-level with limited experience required
- Hybrid working model requires 3 days in the office
- Final applicants will undergo a background check
Summarised from Rival Technologies's posting. Read the full original.
Listed by Rival Technologies on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Rival Technologies
- Executive Office ManagerVancouver, British Columbia
- HR Admin Internship - Part TimeVancouver
- IT Support Specialist - 6 month ContractVancouver, BC