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Ripple

Client Support Analyst

Ripple · Toronto, Canada

Posted 28 days ago

or apply directly on Ripple 's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Ripple 's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Ripple 's roles list one
Ghost-job risk at Ripple
high
84 stale, 2 reposted of 128 open
Hiring momentum
185 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Ripple 's own greenhouse board since 2026-08-03. Full hiring picture for Ripple .

About this role

As a Client Support Analyst at Ripple, you will be the primary support contact for clients using treasury management software, addressing their issues and inquiries with professionalism. Your role involves troubleshooting technical problems, managing client requests, and collaborating with various teams to enhance the client experience. You will also analyze client issues to provide feedback for product and process improvements.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ripple as an employer.

What you need

  • Experience in B2B technical support, ideally in a SaaS environment
  • Comfort working with APIs, bank connectivity, and payment formats
  • Strong analytical and problem-solving abilities
  • Familiarity with treasury, banking, or accounting concepts
  • Confidence operating in ambiguity
  • Proactive mindset with a passion for continuous learning and improvement

What you get

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend
  • R&R days to rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming

Worth weighing

  • No specific mention of required educational qualifications
  • Salary range provided but may vary based on experience and qualifications
  • Fast-paced environment may require adaptability to changing priorities

Summarised from Ripple 's posting. Read the full original.

Listed by Ripple on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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