or apply directly on Rimes Technologies's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Rimes Technologies's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 13% of Rimes Technologies's roles list one
- Ghost-job risk at Rimes Technologies
- high 6 stale, 0 reposted of 16 open
- Hiring momentum
- 37 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Rimes Technologies's own greenhouse board since 2026-08-03. Full hiring picture for Rimes Technologies.
About this role
The Level 2 GSD Analyst at Rimes is responsible for advanced troubleshooting and escalation management within IT support. This role involves handling escalations from Level 1 support, managing user access, and resolving complex technical issues across various platforms including OS, M365, and networking. The analyst will also oversee hardware and software asset management, monitor production alerts, and contribute to continuous improvement initiatives.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Rimes Technologies as an employer.
What you need
- Bachelor’s degree in information technology, Computer Science, or a related course (or equivalent practical experience)
- 2-4 years of experience in an IT support role (service desk, desktop support, or similar)
- Demonstrated experience with Windows OS and macOS troubleshooting
- Hands-on experience with M365 administration (Exchange, Teams, SharePoint, Intune, Entra ID)
- Experience with Jira ITSM or equivalent ticketing platform
- Working knowledge of Jira Service Management (JSM): queues, request types, SLAs, workflows, and automation rules
Nice to have
- ITIL Foundation (v3 or v4)
- Microsoft 365 Fundamentals (MS-900) or M365 Endpoint Administrator (MD-102)
- Azure Fundamentals (AZ-900)
- CompTIA A+ or equivalent hardware certification
- PowerShell scripting for automation and diagnostics
Worth weighing
- No salary listed
- Role involves hybrid work with 2-3 days in the office
- Focus on advanced troubleshooting may require strong technical skills and experience
- Complex incident resolution responsibilities may lead to high-pressure situations
Summarised from Rimes Technologies's posting. Read the full original.
Listed by Rimes Technologies on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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