PitchMeAI Jobs
Rimes Technologies

Global Service Desk Analyst Level I

Rimes Technologies · Manila, Phillipines

Posted today

or apply directly on Rimes Technologies's site. We never take the application ourselves.

Is this posting real?

This role has been open
0 days
Rimes Technologies's roles stay open a median of 40 days
Reposted
No
Salary listed
No
15% of Rimes Technologies's roles list one
Ghost-job risk at Rimes Technologies
high
7 stale, 0 reposted of 20 open
Hiring momentum
41 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-25

Measured from postings appearing on and disappearing from Rimes Technologies's own greenhouse board since 2026-08-03. Full hiring picture for Rimes Technologies.

About this role

As a Global Service Desk Analyst Level I at Rimes, you will serve as the first point of contact for IT support, addressing daily technical issues for colleagues globally. Your responsibilities will include managing support tickets through Jira Service Management, fulfilling standard IT requests, and providing first-line support for various technologies including Windows, macOS, and Microsoft 365 applications.

Our read on this posting2.6out of 5
benefits
1/5
freshness
5/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Rimes Technologies as an employer.

What you need

  • Bachelor's degree in information technology, Computer Science or a related discipline, or equivalent practical experience
  • Up to two years of experience in an IT support, service desk, desktop support or similar role
  • Hands-on experience troubleshooting Windows and macOS
  • Foundational knowledge of networks and remote desktop support tools
  • Basic knowledge of Microsoft 365 administration, including Exchange, Teams, SharePoint, Intune and Entra ID
  • Experience with Jira Service Management or an equivalent ticketing platform

Nice to have

  • Familiarity with Intune, SCCM, Microsoft Defender or other endpoint management and security tools
  • Exposure to Autopilot, Patch My PC, PDQ or similar device provisioning and application deployment tools
  • Experience using Confluence, maintaining knowledge bases or producing technical documentation
  • Awareness of AI-enabled support tools such as Copilot, AI-assisted triage, ticket summarisation and knowledge-base authoring

What you get

  • Flexible hybrid work environment
  • Core hours 2pm – 11pm

Worth weighing

  • Only selected candidates will be contacted for interviews
  • No salary listed

Summarised from Rimes Technologies's posting. Read the full original.

Listed by Rimes Technologies on their greenhouse job board, last confirmed open on 2026-09-25. PitchMeAI is not the employer.

More roles at Rimes Technologies

All 20 open roles at Rimes Technologies →