Support Agent I
Renaissance Learning North America · Remote - US
Posted 23 days ago · $34,900-$40,200 · Previously reposted
or apply directly on Renaissance Learning North America's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Renaissance Learning North America's roles stay open a median of 19 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- Yes 73% of Renaissance Learning North America's roles list one
- Ghost-job risk at Renaissance Learning North America
- moderate 2 stale, 2 reposted of 11 open
- Hiring momentum
- 20 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Renaissance Learning North America's own greenhouse board since 2026-08-03. Full hiring picture for Renaissance Learning North America.
About this role
As a Support Agent I at Renaissance, you will enhance the customer experience by managing support interactions across various channels, troubleshooting technical issues, and providing solutions that exceed customer expectations. You will document customer interactions, adhere to case management guidelines, and contribute to continuous improvement initiatives while working remotely from the MST or PST time zones.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Renaissance Learning North America as an employer.
What you need
- Exceptional customer service skills
- Strong written and verbal communication skills
- Proven reliability and quality-focused mindset
- Ability to quickly learn complex systems and products
- Positive attitude with strong collaboration skills
Nice to have
- Familiarity with data analytics tools such as SQL or Power BI
- Proficiency with Microsoft Suite products
- Background in education technology or education
- Experience with Salesforce CRM and JIRA
- Previous experience in a SaaS environment
What you get
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
Worth weighing
- No specific mention of career advancement opportunities
- Remote work limited to MST or PST time zones
- Salary range provided but may vary by experience and location
Summarised from Renaissance Learning North America's posting. Read the full original.
Listed by Renaissance Learning North America on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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