Technical Customer Support Specialist III – DAI Help Desk and Reporting SME
Redwoodstrategygroup · Washington, D.C.
Posted 13 days ago
or apply directly on Redwoodstrategygroup's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Redwoodstrategygroup's roles stay open a median of 28 days
- Reposted
- No
- Salary listed
- No 0% of Redwoodstrategygroup's roles list one
- Ghost-job risk at Redwoodstrategygroup
- low 0 stale, 1 reposted of 8 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Redwoodstrategygroup's own lever board since 2026-08-04. Full hiring picture for Redwoodstrategygroup.
About this role
The Technical Customer Support Specialist III will provide Tier 1 support for the Defense Agencies Initiative (DAI), focusing on Procure-to-Pay, Cost Accounting, and Oracle Time and Labor issues. Responsibilities include troubleshooting and resolving technical problems, managing customer issues through a ticketing system, and serving as a subject-matter expert for OBIEE reporting. The role also involves training users, developing reports, and assisting with account support and onboarding processes.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Redwoodstrategygroup as an employer.
What you need
- Experience providing Tier 1 technical support
- Knowledge of Procure-to-Pay (P2P), Cost Accounting (CA), and Oracle Time and Labor (OTL)
- Ability to troubleshoot and resolve technical issues
- Experience with customer relationship management and ticketing systems
- Strong communication skills for customer interaction
- Familiarity with Oracle R12 Contract Lifecycle Management, Purchasing, and iProcurement
What you get
- Competitive salaries
- Medical, dental, and life insurance plans
- 401k matching
- Generous leave programs
- Tuition reimbursement
- Professional development opportunities
Worth weighing
- Role heavily focused on support and troubleshooting rather than development or strategic initiatives
- Specific knowledge of Oracle systems required, which may limit broader tech exposure
- No salary listed in the posting
- Position involves significant interaction with government agencies, which may have unique challenges
Summarised from Redwoodstrategygroup's posting. Read the full original.
Listed by Redwoodstrategygroup on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Redwoodstrategygroup
- DoD Budget and Finance Analyst - Clearance Required!San Diego, CA
- NAVY ERP Financial Systems and Sustainment Analyst (Multiple Levels)Washington, D.C.
- Level II – DoD Accounting Subject Matter ExpertSan Diego, CA