Customer Service Agent — Investment & Pension Products (m/f/d)
Raisin · Berlin, Berlin, Germany; Hamburg
Posted 16 days ago
or apply directly on Raisin's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Raisin's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 0% of Raisin's roles list one
- Ghost-job risk at Raisin
- high 17 stale, 3 reposted of 35 open
- Hiring momentum
- 55 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Raisin's own greenhouse board since 2026-08-03. Full hiring picture for Raisin.
About this role
As a Customer Service Agent for Investment and Pension Products at Raisin, you will become an expert in the company's offerings and handle customer inquiries via phone and written communication in both German and English. Your role involves collaborating with other teams to ensure a positive customer experience, addressing questions related to account openings, investment options, and tax issues, all while maintaining a friendly and supportive demeanor.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Raisin as an employer.
What you need
- Fluent in German at C2 level, both written and spoken
- Good command of English
- Professional experience in customer service
- Strong communication skills
- Ability to handle multiple tasks under pressure
- Interest in complex topics related to modern finance and capital markets
Nice to have
- Additional language skills such as Dutch or Spanish
What you get
- Employee Development Budget of €2,000 and four full training days per year
- Flexible working hours, home office, and 30 vacation days
- Company pension scheme supported with 20%
- Subsidized Urban Sports Club membership
- Subsidized Deutschland Ticket of €25 per month
- JobRad bike leasing with covered insurance costs
Worth weighing
- No salary listed
- Role requires handling complex financial topics which may require ongoing learning
- Position is office-based at least twice a week, which may not suit all candidates
Summarised from Raisin's posting. Read the full original.
Listed by Raisin on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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