or apply directly on RADAR's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days RADAR's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 100% of RADAR's roles list one
- Ghost-job risk at RADAR
- high 7 stale, 0 reposted of 13 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from RADAR's own greenhouse board since 2026-08-03. Full hiring picture for RADAR.
About this role
As a Customer Support Specialist at RADAR, you will be the primary point of contact for technical support related to store deployments, working closely with both external customers and internal teams. Your responsibilities will include troubleshooting issues, developing SQL queries and automation scripts, managing support requests, and driving process improvements to enhance customer satisfaction and operational efficiency.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of RADAR as an employer.
What you need
- 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles
- Proven ability to explain technical concepts to non-technical audiences clearly and effectively
- Proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes
- Strong problem-solving, analytical, and organizational skills with high attention to detail
- Experience using service desk management software to monitor KPIs and track customer issues
- Familiarity with ITIL frameworks focusing on IT Service Management (ITSM) best practices
Nice to have
- Previous experience supporting retail customers or store environments
- Experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)
- Background in incident response or root cause analysis frameworks
- Experience using APIs (REST & GraphQL)
- Experience in managing multiple projects from start to finish and meeting deliverables
What you get
- Base pay of $35-$55 an hour with eligibility for overtime
- Equity
- Comprehensive medical and dental coverage
- Life and disability benefits
- 401k plan
- Flexible time off
Worth weighing
- Role is non-exempt with hourly pay
- No specific mention of remote work options
- On-call rotation may require additional hours
- Fast-paced environment may be stressful for some candidates
Summarised from RADAR's posting. Read the full original.
Listed by RADAR on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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