or apply directly on Prolaio's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Prolaio's roles stay open a median of 31 days
- Reposted
- No
- Salary listed
- No 0% of Prolaio's roles list one
- Ghost-job risk at Prolaio
- high 4 stale, 0 reposted of 11 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Prolaio's own greenhouse board since 2026-08-03. Full hiring picture for Prolaio.
About this role
As a Customer Success Specialist at Prolaio, you will provide front-line customer support for clinical projects, assisting patients and clinical staff with technical issues related to the platform and devices. Your role will involve responding to support requests, ensuring data compliance, and coordinating clinical research activities. You will also engage with participants to address their concerns and contribute to various operational tasks as needed.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Prolaio as an employer.
What you need
- Bachelor's degree preferred
- 1–2 years in customer service, technical support, or a helpdesk role, preferably in a clinical or healthcare setting
- Proficient verbal and written English required
- Strong problem-solving skills; able to diagnose and troubleshoot technical issues independently and as part of a team
- Experience with helpdesk ticketing systems and support platforms, specifically Zendesk
- Familiarity with compliance monitoring in clinical or healthcare environments
Nice to have
- Experience as a CRC, research assistant, data coordinator, or equivalent in a clinical research setting
- ACRP or equivalent certification a plus
- Energetic, detail-oriented, and goals-driven, able to multitask while maintaining quality
- Innovative, can-do attitude with willingness to embrace new tools and processes
What you get
- Competitive salary
- Performance bonus
- Equity
- Medical, dental, and vision plans with multiple options and strong company contributions
- HSA, FSA, commuter benefits, and a $1,200 annual Lifestyle Spending Account
- Generous paid time off, sick leave, and company holidays
Worth weighing
- Starting compensation is $25.96/hour, which may vary based on skills and experience
- The role requires working hours from 6pm to 2am CT, which may not suit all candidates
Summarised from Prolaio's posting. Read the full original.
Listed by Prolaio on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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