or apply directly on Prolaio's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Prolaio's roles stay open a median of 31 days
- Reposted
- No
- Salary listed
- No 0% of Prolaio's roles list one
- Ghost-job risk at Prolaio
- high 4 stale, 0 reposted of 11 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Prolaio's own greenhouse board since 2026-08-03. Full hiring picture for Prolaio.
About this role
As the Customer Success Team Lead at Prolaio, you will oversee the customer success and technical support for clinical projects, acting as the primary point of escalation for complex issues. Your responsibilities include guiding team members, monitoring service level agreements (SLAs), and ensuring quality performance while also handling customer support calls and troubleshooting technical issues. You will also contribute to clinical research coordination activities and process improvements within the team.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Prolaio as an employer.
What you need
- Bachelor's degree preferred
- 5+ years in customer service, technical support, or a helpdesk role, preferably in a clinical or healthcare setting
- Proficient verbal and written English required
- Strong problem-solving skills; able to diagnose and troubleshoot technical issues independently and as part of a team
- Demonstrated ability to guide, coach, or coordinate others and to keep a team aligned to process and standards
Nice to have
- Prior experience as a team lead, senior specialist, or in a mentoring/coordination capacity
- Experience as a CRC, research assistant, data coordinator, or equivalent in a clinical research setting
- ACRP or equivalent certification a plus
- Experience with helpdesk ticketing systems and support platforms, specifically Zendesk
- Familiarity with compliance monitoring in clinical or healthcare environments
What you get
- Competitive salary, performance bonus, and equity
- Medical, dental, and vision plans with multiple options and strong company contributions
- HSA, FSA, commuter benefits, and a $1,200 annual Lifestyle Spending Account
- Generous paid time off, sick leave, and company holidays
- Paid parental leave, caregiver leave, and support for growing families
- Company-paid life insurance and short- and long-term disability coverage
Worth weighing
- The role requires working the overnight shift from 5pm to 1am CT
- Exact compensation may vary based on skills, experience, and location
- This is a non-exempt position and is eligible for overtime in accordance with applicable law
Summarised from Prolaio's posting. Read the full original.
Listed by Prolaio on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Prolaio
- Supply & Inventory PlannerChicago, IL
- Customer Success Specialist (6pm-2am CT)Chicago, IL
- Data EngineerChicago, IL
- Sr. Director, Platform Engineering & ToolingChicago, IL
- Sr. Director, Data Engineering + IntegrationsChicago, IL