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Precisely US Jobs

Senior Support Engineer(B2Bi)

Precisely US Jobs · United States

Posted about 3 months ago

or apply directly on Precisely US Jobs's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Precisely US Jobs's roles stay open a median of 68 days
Reposted
No
Salary listed
No
2% of Precisely US Jobs's roles list one
Ghost-job risk at Precisely US Jobs
high
39 stale, 0 reposted of 42 open
Hiring momentum
59 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Precisely US Jobs's own greenhouse board since 2026-08-03. Full hiring picture for Precisely US Jobs.

About this role

As a Senior Support Engineer at Precisely, you will provide technical support to customers, focusing on solving complex issues related to B2B integrations, particularly with Sterling B2B Integrator. Your role involves troubleshooting problems across various platforms, documenting solutions, and contributing to knowledge base resources while ensuring timely communication with stakeholders. Additionally, you will engage in continuous learning of new technologies and may be required to work on weekends or late shifts for coverage.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Precisely US Jobs as an employer.

What you need

  • Bachelor’s or master’s degree in computer science or related field (or equivalent work experience)
  • A minimum of 5 years providing technical support over the phone, remote desktop connections, and through case management systems
  • Experience supporting, developing, or managing Sterling B2B Integrator or Sterling File Gateway
  • Excellent communication (oral and written) and strong interpersonal/customer relations skills
  • Exceptional analytical and troubleshooting skills
  • Understanding of networking design principles and protocols such as TCP/IP, HTTP/S, S/FTP, SMTP, AS2

Nice to have

  • Understanding of database management systems including relational database design principles, tuning, SQL execution, and configuration
  • Knowledge of NoSQL distributed databases such as Cassandra
  • Experience reading and/or writing C, C++, Java, or other object-oriented languages
  • Detailed knowledge of technologies related to Sterling B2B Integrator, Sterling File Gateway, and Partner Engagement Manager
  • UNIX/Linux (AIX, Red Hat EL, Solaris, HP-UX) and Windows knowledge and administration

Worth weighing

  • Position is 100% remote, which may appeal to some candidates but could also lead to challenges in team collaboration and communication.
  • Periodic weekend and late shifts required for time zone coverage and on-call support may affect work-life balance.

Summarised from Precisely US Jobs's posting. Read the full original.

Listed by Precisely US Jobs on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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