or apply directly on Podium's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Podium's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Podium's roles list one
- Ghost-job risk at Podium
- high 41 stale, 2 reposted of 56 open
- Hiring momentum
- 74 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Podium's own greenhouse board since 2026-08-03. Full hiring picture for Podium.
About this role
As a Manager of Customer Success at Podium, you will lead a team focused on enhancing customer experiences and driving business outcomes through effective coaching and process development. Your role involves managing team performance, aligning solutions with customer needs, and fostering strong relationships both within your team and across departments. You will also be responsible for hiring and developing Customer Success Managers, ensuring that deliverables meet high standards and align with business objectives.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Podium as an employer.
What you need
- Experience designing and deploying new processes, systems, and/or methods to improve team performance
- Ability to confidently and effectively speak with customers of all levels
- Demonstrated leadership ability across projects or other professional experiences
- A genuine curiosity about AI and how it can improve customer outcomes
- Experience driving increased value for customers at scale
- Ability to communicate with radical candor and have difficult conversations
Nice to have
- 4+ years in a post-sales role
- 2+ years of experience managing direct reports
- Proven ability to develop teams while hitting targets
- Experience in the HVAC / Home Services space
- Project management experience including completing data migrations between systems of record
What you get
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid parental leave
- Fertility benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
Worth weighing
- No salary listed
- Role involves managing customer escalations, which can be challenging
- Fast-paced environment may require adaptability to change
- Experience in the HVAC/Home Services space is preferred but not mandatory
Summarised from Podium's posting. Read the full original.
Listed by Podium on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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