PitchMeAI Jobs
Podium

Customer Success Manager

Podium · Melbourne, Australia

Posted about 3 months ago

or apply directly on Podium's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Podium's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of Podium's roles list one
Ghost-job risk at Podium
high
56 stale, 2 reposted of 56 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Podium's own greenhouse board since 2026-08-03. Full hiring picture for Podium.

About this role

As a Customer Success Manager at Podium, you will be the primary contact for SMB clients, ensuring a smooth onboarding process and driving their ongoing success with the company's AI solutions. Your role involves managing a portfolio of customers, fostering relationships, and collaborating with various teams to enhance product usage and retention. You will also serve as a product expert, helping clients understand and utilize Podium's offerings effectively.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Podium as an employer.

What you need

  • 1–3 years of CX/CS experience with a track record of managing a customer portfolio and focusing on retention
  • A deep understanding of the marketing technology industry and its key players
  • Account management experience that includes identifying at-risk customers, driving product adoption and usage, and activating existing clients
  • The ability to thrive in a constantly changing and evolving work environment
  • Outstanding presentation and communication skills
  • Excellent problem-solving skills, taking a consultative approach to find the best solutions

What you get

  • Real growth and transparent career development opportunities
  • Attractive base + super and commissions package
  • A generous $650 monthly ‘Benefits & Wellbeing’ allowance
  • Free snacks and drinks
  • Access to end of trip facilities, bike storage and lockers

Worth weighing

  • No salary figures provided
  • Role involves managing a portfolio which may require balancing multiple customer needs simultaneously
  • Fast-paced environment may not suit everyone

Summarised from Podium's posting. Read the full original.

Listed by Podium on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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