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Ping Identity

Senior Technical Support Engineer

Ping Identity · USA - Remote

Posted 20 days ago · $70,000 - $87,000

or apply directly on Ping Identity's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Ping Identity's roles stay open a median of 35 days
Reposted
No
Salary listed
Yes
60% of Ping Identity's roles list one
Ghost-job risk at Ping Identity
moderate
27 stale, 0 reposted of 78 open
Hiring momentum
115 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Ping Identity's own greenhouse board since 2026-08-03. Full hiring picture for Ping Identity.

About this role

As a Senior Technical Support Engineer at Ping Identity, you will engage with top-tier customers to ensure they have a seamless experience with the company's products. Your responsibilities will include troubleshooting technical issues, collaborating with various internal teams, and mentoring junior team members. You will also be involved in documenting bugs, leading escalation calls, and continuously improving processes to enhance customer satisfaction.

Our read on this posting4.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ping Identity as an employer.

What you need

  • Technical Degree plans preferred - Computer Engineering, CIS, MIS, CS
  • Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience
  • Excellent Communication: verbal, written, listening, present confidently, know audience
  • Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive
  • Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies
  • Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)

Nice to have

  • Support experience with IAM(Identity Access Management) software
  • Preferred work location: US West Coast

What you get

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

Worth weighing

  • Salary range provided is specific to Colorado; actual compensation may vary based on location and experience.
  • The role involves on-call responsibilities and weekend coverage, which may affect work-life balance.

Summarised from Ping Identity's posting. Read the full original.

Listed by Ping Identity on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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