Senior Technical Support Engineer - Elite
Ping Identity · USA - Remote
Posted 15 days ago · $80,000 - $100,000
or apply directly on Ping Identity's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Ping Identity's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- Yes 60% of Ping Identity's roles list one
- Ghost-job risk at Ping Identity
- moderate 27 stale, 0 reposted of 78 open
- Hiring momentum
- 115 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ping Identity's own greenhouse board since 2026-08-03. Full hiring picture for Ping Identity.
About this role
As a Senior Technical Support Engineer at Ping Identity, you will provide dedicated support to premium customers, troubleshooting issues and ensuring service level agreements are met. Your role will involve regular communication with customers, managing expectations, and contributing to the knowledge base. You will also engage in on-call rotations and collaborate with other engineers to enhance support processes.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ping Identity as an employer.
What you need
- Excellent understanding of how SaaS applications and supporting SaaS solutions operate
- Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
- Single Sign On (SAML, OAuth, OpenID, WS-Fed & JWT)
- Understanding of PKCE (Proof Key for Code Exchange) and biometric integration
- Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates
- Internet Protocols (HTTPS/SSL/TLS)
Nice to have
- Experience with React, Angular, or Vue
- Containerized Infrastructure – Docker / Kubernetes
- API Management inc. Postman / cURL
- Web-application servers (i.e. Apache, IIS, NGINX, Tomcat, WebSphere, and WebLogic)
- Identity & Access Management or Federation experience with CA SiteMinder/IdentityMinder, IBM Identity and Access Manager, Oracle Access Manager
What you get
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Worth weighing
- On-call responsibilities may impact work-life balance
- Role involves working in high-pressure environments
- Salary range is specified only for Colorado, final compensation may vary based on various factors
Summarised from Ping Identity's posting. Read the full original.
Listed by Ping Identity on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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