or apply directly on PerfectServe's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days PerfectServe's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- Yes 89% of PerfectServe's roles list one
- Ghost-job risk at PerfectServe
- high 4 stale, 0 reposted of 9 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from PerfectServe's own greenhouse board since 2026-08-03. Full hiring picture for PerfectServe.
About this role
The Technical Lead at PerfectServe is responsible for providing day-to-day technical support to customers, enhancing the adoption of PerfectServe solutions, and managing escalated technical issues. This role involves understanding clinical workflows, optimizing account configurations, and collaborating with account teams to ensure service excellence. Additionally, the Technical Lead will prepare reports for business reviews and contribute to documentation of processes and best practices.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of PerfectServe as an employer.
What you need
- Bachelor’s degree or equivalent experience
- 1+ years experience with PerfectServe implementation or support preferred
- 2+ years experience supporting SaaS customers or troubleshooting technical workflows
- Strong technical expertise and ability to apply PerfectServe solutions in complex environments
- Ability to manage multiple tasks and resolve technical issues under pressure
- Excellent relationship-building, written, and verbal communication skills
Nice to have
- Healthcare or clinical workflow experience preferred
- Proficiency in reporting tools (e.g., Looker) is a plus
- Ability to travel occasionally (less than 10%)
What you get
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one
- 401K - with match and immediately vested
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
Worth weighing
- Salary range of $50,000 - $55,000 USD may be considered low for a Technical Lead role
- Experience with PerfectServe solutions is preferred but not mandatory
- The role involves managing escalated issues which may indicate a high-pressure environment
Summarised from PerfectServe's posting. Read the full original.
Listed by PerfectServe on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at PerfectServe
- Office Manager and Travel & Expense Coordinator - Onsite MiamiMiami, Florida, United States
- Customer & Field Marketing Manager - US RemoteRemote
- QA Engineer - US RemoteRemote