or apply directly on PandaDoc's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days PandaDoc's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 20% of PandaDoc's roles list one
- Ghost-job risk at PandaDoc
- high 9 stale, 0 reposted of 15 open
- Hiring momentum
- 67 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from PandaDoc's own greenhouse board since 2026-08-03. Full hiring picture for PandaDoc.
About this role
As a Customer Success Manager at PandaDoc, you will be responsible for managing a portfolio of customers, focusing on building strong relationships and ensuring they achieve their business goals through effective use of PandaDoc's platform. Your role will involve onboarding, driving product adoption, analyzing account metrics, and collaborating with cross-functional teams to address customer needs and mitigate risks.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of PandaDoc as an employer.
What you need
- 3–5 years of experience in Customer Success or Account Management within a SaaS environment
- Experience working with mid-market, upmarket or enterprise-level customers
- Proven track record of driving adoption, retention, and long-term value through strategic relationships
- Strong communication skills, particularly with C-level stakeholders
- Ability to build deep, trusted partnerships with customers
- Highly organized and detail-oriented
What you get
- Employees may be able to purchase company stock (or receive annual bonuses)
- Medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans available for employees and their families
- 13.34+ hours of paid time off per month
- 6 self-care days
- Birthday PTO day
- 10 company paid holidays off per year
Worth weighing
- Remote position may require strong self-management skills
- Role involves working with complex, technical workflows which may be challenging for some candidates
- Focus on strategic relationships may require experience with executive-level communication
Summarised from PandaDoc's posting. Read the full original.
Listed by PandaDoc on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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