Customer Service Specialist (Admissions Concierge)
Otterbein SeniorLife · Gahanna, OH
Posted 15 days ago
or apply directly on Otterbein SeniorLife's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Otterbein SeniorLife's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 1% of Otterbein SeniorLife's roles list one
- Ghost-job risk at Otterbein SeniorLife
- low 0 stale, 5 reposted of 187 open
- Hiring momentum
- 322 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Otterbein SeniorLife's own greenhouse board since 2026-08-03. Full hiring picture for Otterbein SeniorLife.
About this role
The Customer Service Specialist (Admissions Concierge) at Otterbein will ensure a positive experience for elders and their families during their stay. Responsibilities include providing customer service, collaborating with internal departments for smooth admissions, maintaining relationships with referral partners, and managing the admission process, including collecting payments and preparing rooms for new arrivals.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Otterbein SeniorLife as an employer.
What you need
- High School diploma/GED required
- Critical thinking skills
- Ability to prioritize/multi-task
- Good at building relationships
Nice to have
- Associates or Bachelors Degree
- 1-3 years of related work experience in customer service
- Experience in Long Term Care or other Healthcare Setting
What you get
- Medical Insurance with free virtual doctor visits
- Vision & Dental Insurance
- Pet Insurance
- Life Insurance
- Employee Assistance Program (EAP) for personal and professional support
- 401(k) Retirement Savings Plan with company match
Worth weighing
- No salary listed
- Experience in healthcare preferred but not mandatory
- Role involves significant interaction with families and internal departments, which may require strong interpersonal skills
Summarised from Otterbein SeniorLife's posting. Read the full original.
Listed by Otterbein SeniorLife on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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