or apply directly on Osano's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Osano's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 0% of Osano's roles list one
- Ghost-job risk at Osano
- high 3 stale, 0 reposted of 7 open
- Hiring momentum
- 12 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Osano's own greenhouse board since 2026-08-03. Full hiring picture for Osano.
About this role
As a Customer Experience Operations Specialist at Osano, you will focus on enhancing the self-service customer experience by analyzing customer interactions and identifying areas for improvement. Your day-to-day tasks will include supporting customers during onboarding, tracking common issues, monitoring key metrics, and collaborating with various teams to optimize customer journeys. You will also utilize customer analytics tools to derive insights and help develop scalable solutions for customer engagement.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Osano as an employer.
What you need
- Analytical mindset with a natural curiosity about customer behavior
- Comfortable working with data and metrics to identify trends
- Ability to troubleshoot basic technical issues
- Strong written and verbal communication skills
- Detail-oriented and organized with project management skills
- Customer-focused with an interest in onboarding and retention
Nice to have
- Bachelor’s degree or equivalent experience in a relevant field
- Experience working with data through coursework or internships
- Familiarity with SaaS products
- Exposure to tools such as Userpilot, Pendo, or similar platforms
- Basic experience with reporting or data visualization
Worth weighing
- No salary listed
- Role involves basic troubleshooting which may limit technical growth
- Focus on self-service customer experience may not appeal to those seeking direct customer interaction
Summarised from Osano's posting. Read the full original.
Listed by Osano on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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