or apply directly on OnBoard's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days OnBoard's roles stay open a median of 23 days
- Reposted
- No
- Salary listed
- No 0% of OnBoard's roles list one
- Ghost-job risk at OnBoard
- low 1 stale, 1 reposted of 11 open
- Hiring momentum
- 18 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from OnBoard's own greenhouse board since 2026-08-03. Full hiring picture for OnBoard.
About this role
The Customer Support Specialist I role involves providing tier one support for the eScribe product, troubleshooting software and technical issues for customers and internal employees. The specialist will respond to inquiries via various channels, prioritize support cases, and create documentation and knowledge articles to assist users. The position requires availability for shifts within specified support hours and may include on-call duties.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OnBoard as an employer.
What you need
- 1-2 years of experience in SaaS-based product support & troubleshooting
- Strong analytical, diagnostic, and problem-solving skills
- Ability to work independently and prioritize multiple tasks
- Knowledge of Microsoft SQL Server, Windows Server 2008-2016, IIS Web Server, HTML
- Strong technical documentation & writing skills
- Ability to communicate effectively with customers of varying skill levels
Nice to have
- Direct experience leveraging AI (Claude, Copilot, ChatGPT) or workflow automation tooling like Zapier
What you get
- Fully remote work with company provided equipment
- Comprehensive medical/prescription drug plan options, dental and vision plan offerings
- Employer contribution to Health Savings Account (HSA)
- Medical Flexible Spending Accounts available
- Dependent Care Flexible Spending Accounts available
- Basic life insurance
Worth weighing
- Potential on-call shift from 8 PM - 11 PM ET
- Support hours are limited to 8 AM - 8 PM ET
- Role may involve high-pressure situations due to troubleshooting responsibilities
Summarised from OnBoard's posting. Read the full original.
Listed by OnBoard on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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