or apply directly on Octopus Money's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Octopus Money's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- No 0% of Octopus Money's roles list one
- Ghost-job risk at Octopus Money
- moderate 2 stale, 1 reposted of 7 open
- Hiring momentum
- 10 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Octopus Money's own greenhouse board since 2026-08-03. Full hiring picture for Octopus Money.
About this role
The Customer Outcomes Manager at Octopus Money will lead the support for clients facing vulnerability and bereavement, ensuring a compassionate and effective service. This role combines strategic oversight with hands-on management of complex client cases, while developing frameworks and processes to enhance customer outcomes. The manager will also work to embed these practices across all client-facing areas of the business, focusing on continuous improvement and training.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Octopus Money as an employer.
What you need
- Significant hands-on experience supporting vulnerable clients and/or leading bereavement services within a regulated financial services environment
- A track record designing or improving operational processes and service frameworks
- Experience using QA, case reviews and MI to spot trends and drive outcomes
- Experience building capability through coaching and training
- Experience translating regulatory requirements into practical operational processes
What you get
- Base salary: £55,000-£65,000 depending on experience
- Hybrid working with 3 days in the office each week (Tuesday - Thursday)
- 18 days a year working from anywhere (for non regulated roles)
- Performance-based bonus
- Company pension
- Private medical insurance
Worth weighing
- The role requires managing sensitive situations, which may be emotionally challenging.
- The position is not a Compliance role, which may limit certain regulatory interactions.
- Background checks will be conducted upon a successful job offer, covering adverse financial and unspent convictions.
Summarised from Octopus Money's posting. Read the full original.
Listed by Octopus Money on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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