Customer Success Manager
Nitra · New York, New York, USA
Posted about 3 months ago · $100,000 - $140,000
or apply directly on Nitra's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Nitra's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- Yes 57% of Nitra's roles list one
- Ghost-job risk at Nitra
- high 60 stale, 0 reposted of 60 open
- Hiring momentum
- 72 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Nitra's own lever board since 2026-08-04. Full hiring picture for Nitra.
About this role
The Senior Customer Success Manager at Nitra will play a crucial role in managing a large portfolio of healthcare practice customers, focusing on retention, spending, and expansion. This position involves traditional Customer Success tasks such as adoption and implementation, as well as driving consumption and upselling. The CSM will interact with various stakeholders in healthcare practices and must be proactive and detail-oriented in a fast-paced environment.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nitra as an employer.
What you need
- Deep experience in high-growth technology or fintech companies
- Experience in high-velocity SMB and/or healthcare environments
- Ability to manage customer retention, spend, and expansion
- Experience in upselling and cross-selling
- Strong communication skills for interacting with diverse stakeholders
What you get
- Base salary range of $120,000 - $150,000
- Commission
- Equity
- Benefits
- Hybrid work policy with four office days and one work-from-home day
Worth weighing
- Fast-paced environment with high levels of ambiguity
- No specific mention of training or onboarding processes
- Base salary range provided, but total compensation includes commission and equity which are not detailed
Summarised from Nitra's posting. Read the full original.
Listed by Nitra on their lever job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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