or apply directly on NICE's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days NICE's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of NICE's roles list one
- Ghost-job risk at NICE
- low 0 stale, 15 reposted of 188 open
- Hiring momentum
- 407 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.
About this role
As a Technical Support Engineer at NiCE, you will support large public safety software clients by troubleshooting server and network issues. Your role involves interfacing with priority customer accounts, collaborating with various departments for issue resolution, and maintaining high customer satisfaction through effective communication. You will also participate in knowledge transfer activities and document service requests in accordance with company procedures.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.
What you need
- Bachelor's degree in computer science or Software Engineering (or similar)
- Experience in IT (Network and system) with a focus on server issues
- Network troubleshooting skills using various tools
- Experience supporting VOIP telephony systems such as Avaya or Cisco
- 1-3 years' experience in customer support for global customers
- Excellent English verbal and writing communication skills
Worth weighing
- Limited on-call shifts approximately every 2 weeks
- Availability required during off-hours for critical issues
- Some travel may be expected to customer sites
Summarised from NICE's posting. Read the full original.
Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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