or apply directly on NICE's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days NICE's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of NICE's roles list one
- Ghost-job risk at NICE
- low 0 stale, 15 reposted of 188 open
- Hiring momentum
- 407 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.
About this role
The Director of Customer Success at NiCE will lead a global team of approximately 26 Customer Success Managers across multiple regions, focusing on developing a high-performance culture and establishing a scalable Customer Success strategy. This role involves coaching CSMs, setting clear performance expectations, and collaborating with various departments to enhance customer value and retention. The position emphasizes strategic leadership without account ownership, aiming to elevate the overall effectiveness of the Customer Success organization.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.
What you need
- Significant senior leadership experience within Customer Success, ideally in B2B SaaS or complex technology environments
- Proven experience leading geographically distributed Customer Success teams of 20+ CSMs
- Deep expertise in Customer Success strategy, operating models, methodologies, processes, tooling, governance, and performance management
- Strong track record of coaching and developing Customer Success Managers
- Experience establishing or transforming Customer Success processes during periods of growth or change
- Strong understanding of customer value realization, product adoption, retention, renewals, and executive engagement
Worth weighing
- No salary listed
- Role does not involve account ownership, which may appeal to candidates preferring strategic leadership over direct sales responsibilities
- The position requires significant experience in a complex technology environment, which may limit candidates without such a background
- Emphasis on coaching and developing others may require strong interpersonal skills and patience
Summarised from NICE's posting. Read the full original.
Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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