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NICE

Director, Customer Success

NICE · Germany - Berlin

Posted 8 days ago

or apply directly on NICE's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
NICE's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of NICE's roles list one
Ghost-job risk at NICE
low
0 stale, 15 reposted of 188 open
Hiring momentum
407 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.

About this role

The Director of Customer Success at NiCE will lead a global team of approximately 26 Customer Success Managers across multiple regions, focusing on elevating the team's performance and establishing a scalable Customer Success strategy. This role emphasizes coaching, developing team capabilities, and ensuring effective collaboration with other departments to improve customer value and retention without owning a personal customer portfolio. The director will also be responsible for setting performance expectations and driving continuous improvement within the Customer Success organization.

Our read on this posting3.0out of 5
benefits
1/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.

What you need

  • Significant senior leadership experience within Customer Success, ideally in B2B SaaS or enterprise technology
  • Proven experience leading geographically distributed Customer Success teams of 20+ CSMs
  • Deep expertise in Customer Success strategy, operating models, methodologies, and performance management
  • Strong track record of coaching and developing Customer Success Managers
  • Experience establishing or scaling Customer Success processes during periods of growth
  • Strong understanding of customer value realization, product adoption, retention, and renewals

Worth weighing

  • No specific salary or benefits information provided
  • Role does not involve direct account ownership, which may appeal to candidates preferring strategic leadership over account management
  • The position requires significant experience and may not be suitable for those early in their Customer Success careers

Summarised from NICE's posting. Read the full original.

Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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