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Netradyne

Senior Technical Support Analyst

Netradyne · Bengaluru, Karnataka, India

Posted about 2 months ago

or apply directly on Netradyne's site. We never take the application ourselves.

Is this posting real?

This role has been open
72 days
Netradyne's roles stay open a median of 78 days
Reposted
No
Salary listed
No
17% of Netradyne's roles list one
Ghost-job risk at Netradyne
high
30 stale, 1 reposted of 30 open
Hiring momentum
51 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Netradyne's own greenhouse board since 2026-08-03. Full hiring picture for Netradyne.

About this role

The Senior Technical Support Analyst acts as a first-level liaison between Netradyne and its customers, diagnosing and resolving technical issues related to connected vehicle platforms. Responsibilities include troubleshooting via various communication methods, performing root cause analysis, collaborating with cross-functional teams, and maintaining documentation. The role requires flexibility for shift work in a 24x7 operations center and emphasizes strong communication and problem-solving skills.

Our read on this posting1.8out of 5
benefits
1/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Netradyne as an employer.

What you need

  • 3-6 years of technical support experience, preferably with SaaS or cloud-based platforms
  • Good experience in Incident management Process
  • Basic SQL knowledge and working experience with one or more databases (Postgres, MySQL, etc.)
  • Familiarity with ITSM tools (e.g., ServiceNow, JIRA, or Salesforce)
  • Good hands-on experience with REST APIs and webhooks
  • Experience in analyzing, investigating, and identifying the root cause of complex customer issues, and communicating findings to the relevant group for resolution

Nice to have

  • Exposure to cloud technologies (Microservices)
  • Experience with at least one scripting language (e.g., Python, Shell)
  • Familiarity with monitoring tools and incident management processes
  • Understanding of network protocols, system-level troubleshooting
  • Awareness of AI/ML concepts and their application

Worth weighing

  • Role requires flexibility to work in shifts, including weekends
  • Position involves direct customer interaction and troubleshooting in a fast-paced environment
  • No salary or specific benefits mentioned in the posting

Summarised from Netradyne's posting. Read the full original.

Listed by Netradyne on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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