or apply directly on Natera's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Natera's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 3% of Natera's roles list one
- Ghost-job risk at Natera
- low 0 stale, 24 reposted of 220 open
- Hiring momentum
- 377 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Natera's own greenhouse board since 2026-08-03. Full hiring picture for Natera.
About this role
The Regional Customer Support Specialist, or Territory Manager, at Natera is responsible for providing exceptional service to medical professionals, patients, and internal teams. Daily tasks include responding to inquiries, managing accounts, resolving issues, and ensuring timely communication regarding orders and results. The role requires strong organizational skills and the ability to work independently while handling sensitive health information.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Natera as an employer.
What you need
- Two year degree and/or 2-5 years of related experience
- Skilled specialist who completes tasks efficiently
- Must complete training on HIPAA/PHI privacy and security within 30 days of hire
- Excellence in de-escalating customer behavior
- Excellent organizational skills
- Problem analysis and problem solving skills
Nice to have
- Experience with Salesforce ServiceCloud
- Experience with laboratory information management systems
- Experience with customer portals, efax, secure email, and cloud-based call center functionalities
- Bilingual is a plus
What you get
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Generous paid time off and company holidays
- Additional wellness and work-life benefits
- Free testing for employees and their immediate families
- Pregnancy and baby bonding leave
Worth weighing
- No specific mention of remote work flexibility beyond the US remote location
- Compensation range is relatively low at $20 - $23 USD per hour
- Role involves handling PHI regularly, which requires strict compliance and training
Summarised from Natera's posting. Read the full original.
Listed by Natera on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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