or apply directly on Natera's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Natera's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 3% of Natera's roles list one
- Ghost-job risk at Natera
- low 0 stale, 24 reposted of 220 open
- Hiring momentum
- 377 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Natera's own greenhouse board since 2026-08-03. Full hiring picture for Natera.
About this role
The Customer Experience Associate at Natera will engage with both internal and external customers, assisting with inquiries related to genetic testing and sample processing. Responsibilities include obtaining necessary patient and billing information, communicating test statuses, scheduling mobile phlebotomy, and supporting the sales team with account management. The role requires handling sensitive patient information while ensuring compliance with HIPAA policies.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Natera as an employer.
What you need
- High School degree or equivalent required
- At least 2 years prior customer service experience
- Knowledge of customer service principles and practices
- Ability to analyze, escalate, or resolve customer questions within established protocols
- Experienced with both phone and written customer support
- Knowledge of administrative procedures and protocols
Nice to have
- Two- or Four-year undergraduate degree or certification preferred
- Multi-lingual skills are a strong plus
- Experience with Salesforce CRM platform, LIMS, Twilio or other virtual telephony/communication platform
- Data gathering, sorting, maintenance, and analysis
What you get
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing for employees and their immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
Worth weighing
- No specific mention of career advancement opportunities
- Role involves handling sensitive patient information regularly
- Pay range is relatively low for customer service roles in the industry
Summarised from Natera's posting. Read the full original.
Listed by Natera on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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