or apply directly on Muck Rack's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Muck Rack's roles stay open a median of 30 days
- Reposted
- No
- Salary listed
- No 30% of Muck Rack's roles list one
- Ghost-job risk at Muck Rack
- moderate 3 stale, 2 reposted of 10 open
- Hiring momentum
- 20 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Muck Rack's own greenhouse board since 2026-08-03. Full hiring picture for Muck Rack.
About this role
As a Customer Support Specialist I at Muck Rack, you will manage the daily execution of the Media Intelligence Digest service, ensuring timely and accurate delivery to clients. Your role involves collaborating with various teams to enhance client experience, performing quality assurance on digests, and troubleshooting any delivery issues. You will also identify opportunities for process improvements to increase operational efficiency.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Muck Rack as an employer.
What you need
- 1+ years of experience supporting time-sensitive operational workflows in customer support, operations, editorial operations, media operations, or a similar environment
- Experience managing multiple concurrent priorities while consistently meeting deadlines
- Exceptional attention to detail and a strong quality assurance mindset
- Excellent written communication skills with the ability to communicate clearly and professionally with clients and internal partners
- Strong organizational and time management skills
- Experience working directly with customers or customer-facing deliverables
Nice to have
- Experience supporting SaaS products or subscription-based services
- Experience working in media monitoring, media intelligence, journalism, publishing, or editorial environments
- Experience performing editorial review or quality assurance
- Familiarity with CRM systems, ticketing platforms, or workflow management tools
- Experience documenting operational procedures and process improvements
What you get
- Remote Work, Forever
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
Worth weighing
- Role requires alignment with North American morning operations, working hours are from 12:00 PM to 8:00 PM Bulgaria time
- Up to 10% travel required for team collaboration and company events, including attendance at an annual offsite in Mexico
- Salary is approximately 1,600+ EUR per month, but may vary based on experience and internal equity
- Benefits and compensation reflect offerings for U.S.-based employees, with support for compliance with local laws for other locations
Summarised from Muck Rack's posting. Read the full original.
Listed by Muck Rack on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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