PitchMeAI Jobs
Motive

Senior Manager, Strategic Accounts Customer Success Managers

Motive · United States - Remote

Posted 8 days ago

or apply directly on Motive's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
Motive's roles stay open a median of 37 days
Reposted
No
Salary listed
No
1% of Motive's roles list one
Ghost-job risk at Motive
moderate
47 stale, 18 reposted of 136 open
Hiring momentum
203 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Motive's own greenhouse board since 2026-08-03. Full hiring picture for Motive.

About this role

The Senior Manager, Strategic Accounts Customer Success Managers will lead a team of 6-9 Customer Success Managers focused on high-value, complex accounts. This role involves developing strategies for client retention and upselling, leveraging data to drive decision-making, and collaborating with various departments to ensure customer success. The position emphasizes building strong relationships with clients, particularly C-level executives, to achieve their business objectives through Motive's solutions.

Our read on this posting3.2out of 5
benefits
1/5
freshness
5/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Motive as an employer.

What you need

  • 5+ years proven track record of successfully leading a high-performing Customer Success team in B2B SaaS, with a focus on strategic or enterprise clients
  • Demonstrated ability to lead a team of 6-9 CSMs with Strategic clients, each carrying a book of business over $4M in ARR
  • Execution-focused leader with an emphasis on process excellence, utilizing technology specifically with AI
  • Ability to leverage data to inform decision-making and identify opportunities to service the existing account base better, translating data into actionable insights
  • Collaborative leader that fosters strong internal partnerships with key stakeholders to effectively advocate for clients
  • Strong understanding of growth and retention strategies in B2B environments

Worth weighing

  • No salary listed
  • Remote position may require occasional in-person meetings at global offices
  • Focus on high-complexity accounts may entail significant challenges
  • Emphasis on data-driven decision-making may require strong analytical skills

Summarised from Motive's posting. Read the full original.

Listed by Motive on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Motive

All 136 open roles at Motive →

Apply to a Senior Manager, Strategic Accounts Customer Success Managers position at Motive - Jobs near me at United States - Remote