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Mindbody

Customer Success Manager

Mindbody · Malaysia

Posted 20 days ago

or apply directly on Mindbody's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Mindbody's roles stay open a median of 35 days
Reposted
No
Salary listed
No
40% of Mindbody's roles list one
Ghost-job risk at Mindbody
high
7 stale, 2 reposted of 20 open
Hiring momentum
36 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Mindbody's own greenhouse board since 2026-08-03. Full hiring picture for Mindbody.

About this role

The Customer Success Manager at Playlist is responsible for ensuring that small and medium-sized businesses maximize their investment in Mindbody's software. This role involves driving software adoption, monitoring customer health, and proactively engaging with clients to reduce churn and identify growth opportunities. The CSM will also facilitate training, handle customer inquiries, and collaborate with various teams to enhance customer satisfaction and loyalty.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mindbody as an employer.

What you need

  • Bachelor’s Degree or equivalent work experience
  • Three (3) years of relevant work experience in customer success, sales, or account management
  • Ability to quickly learn the Mindbody platform and translate that knowledge to specific customer needs
  • Demonstrated ability to foster, develop, and work in cross-functional relationships
  • Excellent communication skills, both verbal and written
  • Demonstrated ability to respond to questions in groups and one-on-one settings

Nice to have

  • Prior work experience in a SaaS environment
  • Experience working in a Fitness, Integrative Health, Spa, or Salon business
  • Prior work experience in a sales-related role
  • Working knowledge of Salesforce and/or Gainsight

Worth weighing

  • No salary listed
  • Role involves managing customer relationships at various levels, including executive
  • Expectations for handling escalations and crises independently may indicate a high-pressure environment

Summarised from Mindbody's posting. Read the full original.

Listed by Mindbody on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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