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Lyft

Social Support Associate, Customer Care Operations

Lyft · Toronto, Canada

Posted 21 days ago

or apply directly on Lyft's site. We never take the application ourselves.

Is this posting real?

This role has been open
21 days
Lyft's roles stay open a median of 43 days
Reposted
No
Salary listed
No
62% of Lyft's roles list one
Ghost-job risk at Lyft
high
80 stale, 4 reposted of 171 open
Hiring momentum
267 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Lyft's own greenhouse board since 2026-08-03. Full hiring picture for Lyft.

About this role

As a Social Support Associate in Customer Care Operations at Lyft, you will be the voice of Lyft on social media, addressing questions and resolving issues for passengers and drivers in real-time. Your role involves triaging problems, fostering trust with customers, and collaborating with cross-functional teams to maintain a unified brand voice. You will need to demonstrate strong communication skills, emotional intelligence, and the ability to work independently while managing your time effectively.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lyft as an employer.

What you need

  • 1+ years of experience in customer service or sales
  • Captivating written communication skills
  • Emotional intelligence
  • Strong work ethic and proactive nature
  • Ability to work independently and as part of a team
  • Ownership mindset

Nice to have

  • 1+ years of experience with social media or communications

What you get

  • Extended health and dental coverage options
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • Access to a Lyft funded Health Care Savings Account
  • RRSP plan with company match

Worth weighing

  • Role requires working a wide range of hours and weekends
  • Position is fully remote but candidates must be based in the Toronto metro area
  • Salary range is provided but may vary based on qualifications and experience

Summarised from Lyft's posting. Read the full original.

Listed by Lyft on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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