PitchMeAI Jobs
Lyft

Social Support Associate, Customer Care Operations (Overnight)

Lyft · Toronto, Canada

Posted 21 days ago

or apply directly on Lyft's site. We never take the application ourselves.

Is this posting real?

This role has been open
21 days
Lyft's roles stay open a median of 43 days
Reposted
No
Salary listed
No
62% of Lyft's roles list one
Ghost-job risk at Lyft
high
80 stale, 4 reposted of 171 open
Hiring momentum
267 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Lyft's own greenhouse board since 2026-08-03. Full hiring picture for Lyft.

About this role

As a Social Support Associate at Lyft, you will act as the voice of Lyft support on social media and other digital channels, addressing questions and resolving issues for passengers and drivers in real-time. Your role involves triaging problems, providing empathetic support, and collaborating with cross-functional teams to ensure a unified brand voice. You will need to be organized and self-motivated, handling sensitive situations with good judgment while creating a positive experience for the Lyft community.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lyft as an employer.

What you need

  • 1+ years of experience in customer service or sales
  • Captivating written communication skills
  • Emotional intelligence and experience dealing with people
  • Strong work ethic and proactive nature
  • Ability to work independently and with a team
  • Ownership mindset and resolve to follow-through

Nice to have

  • 1+ years of experience with social media or communications

What you get

  • Extended health and dental coverage options
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • Access to a Lyft funded Health Care Savings Account
  • RRSP plan with company match

Worth weighing

  • Role requires working a wide range of hours and weekends
  • Remote position limited to candidates in the Toronto metro area
  • Salary range provided but may vary based on qualifications and experience

Summarised from Lyft's posting. Read the full original.

Listed by Lyft on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Lyft

All 171 open roles at Lyft →

Apply to a Social Support Associate, Customer Care Operations (Overnight) position at Lyft - Jobs near me at Toronto, Canada