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Lyft

Director, Business Planning & Central Operations

Lyft · Nashville, TN

Posted about 3 months ago · $157,440 - $196,800

or apply directly on Lyft's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Lyft's roles stay open a median of 79 days
Reposted
No
Salary listed
Yes
62% of Lyft's roles list one
Ghost-job risk at Lyft
high
168 stale, 4 reposted of 171 open
Hiring momentum
267 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Lyft's own greenhouse board since 2026-08-03. Full hiring picture for Lyft.

About this role

The Director of Business Planning & Central Operations at Lyft will oversee critical functions within the Customer Care Operations team, focusing on business planning, financial operations, and vendor management. This role involves leading capacity planning, operational readiness for product launches, and managing BPO vendor relationships while ensuring the organization is financially disciplined and prepared for future growth. The director will also be responsible for developing high-performing teams and fostering cross-functional collaboration across various departments.

Our read on this posting4.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lyft as an employer.

What you need

  • 10+ years in business strategy, operations, consulting, or investment banking
  • At least 5 years in a senior leadership role owning complex operational or strategic functions
  • Strong financial and analytical foundation
  • Experience leading or supporting large-scale growth initiatives, integrations, or partnerships
  • AI fluency
  • Exceptional cross-functional partner

Nice to have

  • Experience in customer support or contact center operations
  • MBA or equivalent advanced degree preferred

What you get

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • 401(k) plan
  • 12 observed holidays and discretionary paid time off

Worth weighing

  • Role requires in-office work 3 days a week, which may not suit all candidates
  • No specific salary figure provided, only a range
  • Hybrid roles allow for working from anywhere for up to 4 weeks per year, but still require in-office presence
  • Experience in customer support is a plus but not mandatory

Summarised from Lyft's posting. Read the full original.

Listed by Lyft on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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