PitchMeAI Jobs
Lucid Software

Product Support Specialist

Lucid Software · Raleigh, NC

Posted about 3 months ago

or apply directly on Lucid Software's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Lucid Software's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of Lucid Software's roles list one
Ghost-job risk at Lucid Software
high
32 stale, 4 reposted of 32 open
Hiring momentum
50 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Lucid Software's own greenhouse board since 2026-08-03. Full hiring picture for Lucid Software.

About this role

As a Product Support Specialist at Lucid Software, you will engage directly with customers, addressing their technical issues and enhancing their experience with Lucid's products. Your role involves collaborating with various teams to resolve user problems, developing help center content, and managing online communities to foster user engagement. You'll also analyze user feedback and metrics to improve product offerings and support strategies.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lucid Software as an employer.

What you need

  • 2 years practical work experience and/or a Bachelor's degree with strong academic performance
  • A strong sense of personal ownership and responsibility
  • Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
  • Ability to translate complex technical ideas into simple, easy to understand content
  • Strong written and verbal communication skills (both internally and externally)
  • Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities

Nice to have

  • Experience optimizing systems and driving improvements
  • Basic Project Management experience
  • Teaching or mentoring experience
  • A strong understanding of user experience principles
  • Technical aptitude and troubleshooting skills

Worth weighing

  • This position is hybrid, requiring in-person collaboration at the Raleigh office two days per week.
  • The role involves managing online communities and representing Lucid publicly, which may require a strong public presence.
  • No salary or specific benefits are mentioned in the posting.

Summarised from Lucid Software's posting. Read the full original.

Listed by Lucid Software on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

More roles at Lucid Software

All 32 open roles at Lucid Software →