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Lanes & Planes

Customer Support Agent Business Travel - Nachtschicht (w/m/d)

Lanes & Planes · Germany

Posted about 3 months ago

or apply directly on Lanes & Planes's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Lanes & Planes's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of Lanes & Planes's roles list one
Ghost-job risk at Lanes & Planes
high
11 stale, 0 reposted of 14 open
Hiring momentum
18 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Lanes & Planes's own greenhouse board since 2026-08-03. Full hiring picture for Lanes & Planes.

About this role

As a Business Travel Consultant, you will be the primary contact for customers during the night shift, addressing inquiries and issues related to the travel tool. Your daily tasks will include handling flight-specific customer requests, bookings, and cancellations via phone and email, while maintaining a high level of customer service and problem-solving skills. You will also manage back-office tasks and ensure customer satisfaction even under pressure.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lanes & Planes as an employer.

What you need

  • Completed vocational training in tourism or a comparable degree
  • At least 1 year of experience in customer service in a B2B environment
  • Experience with Amadeus, particularly in rebookings, ticket changes, queue management, and refunds
  • Fluent in German and good English skills, both written and spoken
  • Strong customer orientation and communication skills
  • Ability to think analytically and approach problem-solving in a structured manner

Nice to have

  • Familiarity with Farelogix SPRK
  • Experience with project management and communication tools such as Zendesk, Slack, Notion

What you get

  • Flexible working models including hybrid or 100% remote options
  • Ability to work up to 60 days per year from abroad within the EU
  • Ergonomic home office equipment provided after the probation period for remote workers
  • New IT equipment including a MacBook, keyboard, and mouse provided
  • 28 days of vacation per year, increasing to a maximum of 30 days
  • 10% discount on private travel booked through the L&P platform

Worth weighing

  • Service hours are from 18:00 to 07:00, requiring night shift work
  • The role involves high-stress situations with a focus on customer service
  • No specific salary information provided

Summarised from Lanes & Planes's posting. Read the full original.

Listed by Lanes & Planes on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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