or apply directly on Lanes & Planes's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Lanes & Planes's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Lanes & Planes's roles list one
- Ghost-job risk at Lanes & Planes
- high 8 stale, 0 reposted of 14 open
- Hiring momentum
- 18 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Lanes & Planes's own greenhouse board since 2026-08-03. Full hiring picture for Lanes & Planes.
About this role
As a Customer Success Manager at Lanes & Planes, you will manage strategic relationships with enterprise B2B clients, ensuring their long-term success with the company's SaaS solutions. Your daily tasks will include overseeing client portfolios, conducting health checks and business reviews, managing contracts and negotiations, addressing client issues, and enhancing product adoption through training and support.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lanes & Planes as an employer.
What you need
- 2+ years of experience in Customer Success, Account or Key Account Management, ideally in a B2B SaaS environment
- Experience in strategic management of B2B clients and stakeholder management at decision-maker level
- Strong negotiation skills and commercial mindset
- Analytical and solution-oriented work style with high ownership
- Experience with CRM, ticketing, or analytics systems (e.g., Zendesk or Planhat)
- Fluency in German and English
What you get
- Flexible working models including hybrid and 100% remote options
- Up to 60 days per year of remote work from within the EU
- New IT equipment provided, including MacBook
- 28 days of vacation per year, increasing to a maximum of 30 days
- 10% discount on private travel booked through the L&P platform
- DRV card for discounted leisure offers after the probation period
Worth weighing
- No salary information provided
- Role involves managing complex customer issues which may require high problem-solving skills
- The position emphasizes a strong commercial mindset and negotiation skills
- The company promotes an open feedback culture with biannual feedback discussions
Summarised from Lanes & Planes's posting. Read the full original.
Listed by Lanes & Planes on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Lanes & Planes
- Teamlead Financial Performance & GMV (m/w/d)München, Bavaria, Germany
- Accounting Consultant (m/w/d)München, Bavaria, Germany
- Implementation Manager Accounting (w/m/d)München, Bavaria, Germany
- Business Development Representative (w/m/d) - 100% remoteGermany