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Klaviyo

Director, Customer Success - Enterprise

Klaviyo · Boston, MA

Posted 15 days ago

or apply directly on Klaviyo's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Klaviyo's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Klaviyo's roles list one
Ghost-job risk at Klaviyo
high
90 stale, 6 reposted of 141 open
Hiring momentum
203 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Klaviyo's own greenhouse board since 2026-08-03. Full hiring picture for Klaviyo.

About this role

As the Director of Customer Success for Enterprise at Klaviyo, you will lead a team of managers and oversee approximately 40-50 Enterprise Customer Success Managers. Your role involves enhancing the customer experience post-onboarding, driving team efficiency, and collaborating with various departments to achieve business goals. You will also be responsible for developing your team, acting as an escalation point for issues, and leveraging data and AI to inform strategies and improve customer engagement.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Klaviyo as an employer.

What you need

  • 10+ years in Customer Success or related GTM leadership
  • 5+ years managing people leaders in a SaaS or subscription business
  • Proven track record scaling and leading a multi-layered Enterprise CS organization
  • Ability to translate executive goals into team-wide plans
  • Strong cross-functional operator
  • Data-driven decision-maker

What you get

  • Base salary range of $168,000 to $252,000 USD
  • Participation in the company’s annual cash bonus plan
  • Variable compensation (OTE) for sales and customer success roles
  • Equity
  • Sign-on payments
  • Comprehensive range of health, welfare, and wellbeing benefits based on eligibility

Worth weighing

  • No specific details on the company's culture or team dynamics are provided
  • The role requires a significant amount of management experience, which may not suit all candidates
  • The salary range is broad, and specific compensation details are not disclosed until later in the hiring process

Summarised from Klaviyo's posting. Read the full original.

Listed by Klaviyo on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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