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Keyfactor, Inc.

Team Lead, Customer Support

Keyfactor, Inc. · UK (Remote)

Posted today

or apply directly on Keyfactor, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
0 days
Keyfactor, Inc.'s roles stay open a median of 22 days
Reposted
No
Salary listed
No
0% of Keyfactor, Inc.'s roles list one
Ghost-job risk at Keyfactor, Inc.
high
25 stale, 0 reposted of 54 open
Hiring momentum
64 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Keyfactor, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Keyfactor, Inc..

About this role

The Team Lead, Customer Support at Keyfactor is responsible for overseeing a specific support tier, managing a team of customer support engineers, and ensuring exceptional service delivery. This role involves mentoring team members, handling escalations, promoting knowledge sharing, and collaborating with other teams to enhance customer satisfaction and operational efficiency. The position requires strong leadership skills and a focus on continuous improvement in support processes.

Our read on this posting3.6out of 5
benefits
5/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Keyfactor, Inc. as an employer.

What you need

  • Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience
  • Strong experience in customer support, with leadership roles in senior technical teams and junior support leaders
  • Strong knowledge of cryptography and PKI solutions
  • Proven ability to manage complex projects and multiple priorities
  • Strong analytical skills and experience with support metrics and data analysis
  • Ability to lead and mentor teams effectively

Nice to have

  • Professional or Technical certification in support such as Certified Support Professional CSP, Customer Service Manager CSM, ITIL foundation or Security+

What you get

  • Second Fridays (a company-wide day off on the second Friday of every month)
  • Comprehensive benefit coverage globally
  • Paid Parental Leave available to new parents
  • Competitive time off globally
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees
  • DIVERSE Commitment for a more inclusive and diverse future

Worth weighing

  • No specific salary listed, only that it will be commensurate with experience
  • The role requires handling escalated issues, which may involve high-pressure situations
  • Focus on customer communication via live channels rather than email may require adaptability from candidates

Summarised from Keyfactor, Inc.'s posting. Read the full original.

Listed by Keyfactor, Inc. on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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