PitchMeAI Jobs
Kalepa

Technical Support Engineer

Kalepa · USA (Remote)

Posted 7 days ago · $85K - $135K

or apply directly on Kalepa's site. We never take the application ourselves.

Is this posting real?

This role has been open
7 days
Kalepa's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
100% of Kalepa's roles list one
Ghost-job risk at Kalepa
high
17 stale, 0 reposted of 25 open
Hiring momentum
30 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Kalepa's own greenhouse board since 2026-08-03. Full hiring picture for Kalepa.

About this role

As a Technical Support Engineer at Kalepa, you will be responsible for investigating and resolving technical issues related to the company's AI platform for insurance. This role involves communicating with clients to provide clear and accurate responses, managing your own support queue, and coordinating with engineering teams to address bugs and improve product functionality. You will also become a subject matter expert on Kalepa's products and contribute to enhancing the support processes.

Our read on this posting4.6out of 5
benefits
5/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kalepa as an employer.

What you need

  • 3-5 years of experience in a Technical Support Engineer or similar customer-facing technical role at a B2B SaaS company
  • Experience supporting complex data-heavy SaaS products
  • Strong written communication skills to explain technical issues to non-technical audiences
  • Ability to operate in ambiguity and synthesize product behavior with client context
  • Operational discipline to manage your own queue and hit response targets consistently
  • Metrics-driven with the ability to combine quantitative and qualitative insights

Nice to have

  • Experience at a high-growth tech startup
  • Insurtech or Fintech product experience

What you get

  • Competitive salary based on experience level
  • Significant equity options package
  • 401(k) plan with employer match
  • 100% covered medical, vision, and dental for individuals and families
  • 20 days of PTO a year
  • Global team offsites

Worth weighing

  • Salary range is broad and may vary based on experience and location
  • Role involves high-pressure client communication
  • Position requires managing ambiguity and synthesizing information without documented answers

Summarised from Kalepa's posting. Read the full original.

Listed by Kalepa on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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