or apply directly on Jwp's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 2 days Jwp's roles stay open a median of 28 days
- Reposted
- No
- Salary listed
- No 0% of Jwp's roles list one
- Ghost-job risk at Jwp
- high 1 stale, 0 reposted of 2 open
- Hiring momentum
- 2 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-25
Measured from postings appearing on and disappearing from Jwp's own greenhouse board since 2026-08-03. Full hiring picture for Jwp.
About this role
As an L1 Support Engineer at JWX, you will be the first point of contact for customers experiencing technical issues with the JWX platform. Your responsibilities will include monitoring platform services, providing email support, conducting initial triage of support issues, documenting resolutions, and contributing to incident management processes. You will also participate in a shift rotation schedule to ensure 24/7 support availability.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jwp as an employer.
What you need
- Passion for technology demonstrated through qualifications, job experience, or personal projects
- Proactive troubleshooting abilities for technical issues
- Ability to manage high workloads and multiple workstreams simultaneously
- Capability to adhere to service level agreements and prioritize workloads
- Excellent communication skills in English, both written and spoken
- Highly organized, disciplined, and adaptable demeanor
Nice to have
- Prior experience in an infrastructure, network operations, or software support role
- Familiarity with video technology
- Proven experience in writing documentation for internal and client use
- Relevant college degree, apprenticeship, or certification in IT, Computer Science, or a related field
What you get
- Private Medical Insurance
- 25 Paid Time Off
- Professional Career Development Program
- New Employee Home Office Setup Stipend
- Mentorship Program
- Monthly Connectivity Stipend
Worth weighing
- Role involves shift work in a 24/7/365 support environment
- No specific salary or compensation details provided
- Focus on customer support may limit exposure to advanced technical projects
Summarised from Jwp's posting. Read the full original.
Listed by Jwp on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.
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