Customer Support Solutions Lead
Justworks · New York, New York
Posted 14 days ago · $121,000.00 to $151,000.00
or apply directly on Justworks's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Justworks's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 81% of Justworks's roles list one
- Ghost-job risk at Justworks
- high 57 stale, 2 reposted of 100 open
- Hiring momentum
- 134 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Justworks's own greenhouse board since 2026-08-03. Full hiring picture for Justworks.
About this role
As the Customer Support Solutions Lead at Justworks, you'll be responsible for designing and building systems and workflows that enhance customer support through AI and automation. This hands-on role involves configuring tools like Zendesk and AI servicing platforms, optimizing support processes, and continuously iterating on solutions based on performance metrics. You'll collaborate closely with various teams to ensure that the support technology meets both customer and agent needs while driving operational improvements.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Justworks as an employer.
What you need
- Demonstrated hands-on experience implementing and optimizing AI-powered customer support solutions
- Deep hands-on Zendesk administration experience
- Experience with AI customer servicing platforms such as Decagon, Intercom Fin, Sierra, Forethought, or similar technologies
- Demonstrated success designing and implementing operational workflows and process improvements
- Experience building automations and configuring or integrating business systems
- Strong understanding of customer support operations
Nice to have
- Experience migrating from Zendesk to Salesforce Service Cloud or another enterprise customer support platform
- Experience operating in complex or high-stakes customer service environments
- Experience integrating AI servicing platforms with CRM and other customer-facing systems
What you get
- Welcoming and casual environment
- Great benefits
- Wellness program offerings
- Company retreats
Worth weighing
- No specific mention of remote work options, though the role is hybrid
- Salary range provided is specific to New York City, which may not apply to other locations
- Focus on AI and automation may require adaptability to evolving technologies
Summarised from Justworks's posting. Read the full original.
Listed by Justworks on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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