or apply directly on Justworks's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Justworks's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 81% of Justworks's roles list one
- Ghost-job risk at Justworks
- high 57 stale, 2 reposted of 100 open
- Hiring momentum
- 134 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Justworks's own greenhouse board since 2026-08-03. Full hiring picture for Justworks.
About this role
As a Customer Experience Specialist at Justworks, you will be the primary point of contact for high-level customer inquiries related to international payroll, benefits, and EOR cases. Your role involves diagnosing issues, providing solutions, and collaborating with various teams to enhance customer satisfaction and improve service delivery. You will also develop documentation and lead training sessions to support internal teams, while advocating for customer needs in product development discussions.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Justworks as an employer.
What you need
- 4+ years experience in a customer-facing role, ideally with experience in the EOR space
- Proven experience in a support role, ideally within a technical, advisory, or international/EOR support capacity
- Exceptional problem-solving skills with a proven track record of resolving complex technical issues
- Strong technical acumen, with the ability to quickly grasp new technologies, products, and software
- Excellent communication and interpersonal skills, capable of conveying complex solutions in a clear and understandable manner
- Demonstrated ability to work collaboratively across different teams and departments
Nice to have
- Experience with SQL, Jira, CS Tools, Confluence, and Zendesk preferred
What you get
- Welcoming and casual environment
- Great benefits
- Wellness program offerings
- Company retreats
Worth weighing
- Base wage range is specified but may vary based on multiple factors
- Role involves a significant focus on international contexts which may require additional expertise
- No specific mention of remote work flexibility beyond hybrid model
Summarised from Justworks's posting. Read the full original.
Listed by Justworks on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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