or apply directly on Jumpcloud's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Jumpcloud's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- No 11% of Jumpcloud's roles list one
- Ghost-job risk at Jumpcloud
- low 0 stale, 4 reposted of 18 open
- Hiring momentum
- 37 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jumpcloud's own lever board since 2026-08-04. Full hiring picture for Jumpcloud.
About this role
As a Tier 2 Customer Support Engineer at JumpCloud, you will specialize in Windows and Active Directory, acting as a subject matter expert to resolve complex technical issues related to identity and directory integration for enterprise customers. Your role will involve deep technical troubleshooting and effective communication with customers, while also expanding your knowledge to support additional platform capabilities such as RADIUS and SSO. Participation in on-call shifts is expected to ensure timely responses to alerts.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jumpcloud as an employer.
What you need
- Experience with Windows and Active Directory
- Strong technical troubleshooting skills
- Fluency in English, both spoken and written
- Ability to participate in on-call shifts
Nice to have
- Eagerness to learn about broader platform capabilities like RADIUS, SSO/SAML/SCIM, and AI features
Worth weighing
- Remote work is limited to candidates located in India
- No specific salary or benefits information provided
- Participation in on-call shifts may impact work-life balance
Summarised from Jumpcloud's posting. Read the full original.
Listed by Jumpcloud on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Jumpcloud
- Full Stack Software Engineer, Front-End Focus - IndiaBangalore, India - Remote
- Salesforce Developer – Enterprise & Finance Systems - IndiaBangalore, India - Remote
- Total Rewards Specialist - IndiaBangalore, India - Remote
- Principal Product Marketing Manager - IndiaBangalore - India
- Manager, Commissions - IndiaBangalore, India - Remote
- Customer Support Engineer, Tier 1 (MacOS and MDM) - MexicoMexico City, Mexico - Remote
- Staff Data Scientist, Machine Learning - IndiaBangalore, India - Remote
- Director, Product Marketing Management - United StatesAtlanta, GA - Remote