Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico
Jumpcloud · Mexico City, Mexico - Remote
Posted 15 days ago
or apply directly on Jumpcloud's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Jumpcloud's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- No 11% of Jumpcloud's roles list one
- Ghost-job risk at Jumpcloud
- low 0 stale, 4 reposted of 18 open
- Hiring momentum
- 37 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jumpcloud's own lever board since 2026-08-04. Full hiring picture for Jumpcloud.
About this role
As a Customer Support Engineer - Tier 1 at JumpCloud, you will provide technical support to customers, resolving high-priority issues in a fast-paced environment. Your role will involve applying technical knowledge to troubleshoot problems and collaborating with Support and Engineering teams to ensure timely resolution of defects. You will also participate in on-call shifts to address alerts as needed.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jumpcloud as an employer.
What you need
- Fluency in English (both spoken and written)
- Technical knowledge relevant to resolving customer issues
- Ability to work remotely within Mexico
- Willingness to participate in on-call shifts
Worth weighing
- No specific salary or benefits mentioned
- Fast-paced SaaS environment may require adaptability
- Role involves on-call responsibilities which may impact work-life balance
Summarised from Jumpcloud's posting. Read the full original.
Listed by Jumpcloud on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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