Inbound Call Center Representative
IronMountain Solutions · Chesapeake, VA
Posted about 3 months ago · Previously reposted
or apply directly on IronMountain Solutions's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 87 days IronMountain Solutions's roles stay open a median of 87 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of IronMountain Solutions's roles list one
- Ghost-job risk at IronMountain Solutions
- high 31 stale, 3 reposted of 31 open
- Hiring momentum
- 50 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from IronMountain Solutions's own greenhouse board since 2026-08-03. Full hiring picture for IronMountain Solutions.
About this role
The Inbound Call Center Representative will manage incoming calls and online tips related to criminal or suspicious activity, gathering and documenting relevant information. The role requires conducting basic research and accurately documenting findings in government systems while providing professional customer service and suggesting process improvements.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of IronMountain Solutions as an employer.
What you need
- 3+ years of experience in a call center
- Strong multitasking skills, including simultaneous data entry, research, and communication
- Strong analytical, research, and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills
- Active listening skills and sound judgment in complex situations
Nice to have
- Associate’s degree preferred
- Experience resolving complex stakeholder or customer issues
- Comfortable working with diverse stakeholders across varying professional backgrounds
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
Worth weighing
- Fully remote but requires proximity to the office for equipment pickup and occasional needs
- Role involves managing high-volume calls which may be stressful
- No specific salary or benefits mentioned in the posting
Summarised from IronMountain Solutions's posting. Read the full original.
Listed by IronMountain Solutions on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
More roles at IronMountain Solutions
- In-Bound Call Center RepresentativeTroy, AL
- In-Bound Call Center RepresentativeSparta, North Carolina
- In-Bound Call Center RepresentativeTysons, VA
- In-Bound Call Center RepresentativeLiberty, Florida
- In-Bound Call Center RepresentativeAsheville, North Carolina
- In-Bound Call Center RepresentativeWinston-Salem, North Carolina
- In-Bound Call Center RepresentativeThomasville, North Carolina
- In-Bound Call Center RepresentativeGreenville, Alabama