In-Bound Call Center Representative
IronMountain Solutions · Thomasville, North Carolina
Posted about 3 months ago
or apply directly on IronMountain Solutions's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 87 days IronMountain Solutions's roles stay open a median of 87 days
- Reposted
- No
- Salary listed
- No 0% of IronMountain Solutions's roles list one
- Ghost-job risk at IronMountain Solutions
- high 31 stale, 3 reposted of 31 open
- Hiring momentum
- 50 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from IronMountain Solutions's own greenhouse board since 2026-08-03. Full hiring picture for IronMountain Solutions.
About this role
The In-Bound Call Center Representative role involves managing incoming calls and online tips related to criminal or suspicious activities. The representative will gather and document information, conduct basic research, and escalate urgent matters as needed while providing professional customer service. The position requires strong multitasking abilities and attention to detail in a fast-paced environment.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of IronMountain Solutions as an employer.
What you need
- 3+ years of experience in a call center
- Experience resolving complex stakeholder or customer issues
- Proven ability to manage multiple tasks in a high-volume environment
- Strong multitasking skills, including simultaneous data entry, research, and communication
- Strong analytical, research, and problem-solving skills
- Ability to work independently with minimal supervision
Nice to have
- Associate’s degree preferred
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
Worth weighing
- Fully remote position but requires proximity to the PIV office for equipment pickup and occasional needs
- Role involves handling sensitive information and requires adherence to data privacy requirements
Summarised from IronMountain Solutions's posting. Read the full original.
Listed by IronMountain Solutions on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
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