In-Bound Call Center Representative
IronMountain Solutions · Franklin, Florida
Posted about 3 months ago
or apply directly on IronMountain Solutions's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 87 days IronMountain Solutions's roles stay open a median of 87 days
- Reposted
- No
- Salary listed
- No 0% of IronMountain Solutions's roles list one
- Ghost-job risk at IronMountain Solutions
- high 31 stale, 3 reposted of 31 open
- Hiring momentum
- 50 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from IronMountain Solutions's own greenhouse board since 2026-08-03. Full hiring picture for IronMountain Solutions.
About this role
The Inbound Call Center Representative will handle incoming calls and online tips, gathering and documenting information related to criminal or suspicious activities. The role involves conducting basic research, managing multiple tasks, and providing professional customer service while adhering to established procedures and data privacy requirements.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of IronMountain Solutions as an employer.
What you need
- 3+ years of experience in a call center
- Strong multitasking skills, including simultaneous data entry, research, and communication
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills
- Active listening skills and sound judgment in complex situations
- Experience resolving complex stakeholder or customer issues
Nice to have
- Associate’s degree preferred
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
Worth weighing
- Fully remote but requires proximity to the office for equipment pickup and occasional needs
- Role involves handling sensitive information related to criminal activity
- High-volume environment may lead to stress due to multitasking demands
Summarised from IronMountain Solutions's posting. Read the full original.
Listed by IronMountain Solutions on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
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