PitchMeAI Jobs
Hive

Merchant Support - Warehouse (f/m/d)

Hive · Italy; Pavia

Posted about 3 months ago

or apply directly on Hive's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Hive's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of Hive's roles list one
Ghost-job risk at Hive
high
12 stale, 0 reposted of 12 open
Hiring momentum
20 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Hive's own greenhouse board since 2026-08-03. Full hiring picture for Hive.

About this role

As a Merchant Care Associate On the Ground at Hive, you will serve as the primary contact for merchants' operational issues at the fulfillment center in Casei Gerola. Your day-to-day responsibilities include resolving on-site issues, managing support tickets, collaborating with logistics teams, and improving Merchant Care processes. You will also represent merchants in discussions with cross-functional teams and utilize various tools for data-driven decision-making.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Hive as an employer.

What you need

  • 1–3 years of experience in Operations, Customer Support, SaaS, or logistics/third-party fulfillment
  • Fluency in English and Italian (C2 or Native level)
  • Hands-on, solution-oriented mindset with a bias for action and a strong sense of ownership

What you get

  • 30 vacation days a year
  • Paid 20-day sabbatical every three years
  • Market-competitive salary
  • Equity incentive plan (EIP) for all full-time team members
  • €46/month productivity budget after month 4
  • Flexible working hours

Worth weighing

  • No specific salary figure provided, only a range
  • Role involves working on-site in a warehouse environment
  • Expectations for growth and ownership from day one may require adaptability
  • Tools mentioned include Metabase, Notion, Asana, Zendesk, and Claude, indicating a data-driven approach

Summarised from Hive's posting. Read the full original.

Listed by Hive on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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